After Dark 3.0 Known Conflicts
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AD 3.0 Known Conflicts Berkeley Systems 2095 Rose Street Berkeley, CA 94709 (510) 549-2300 [voice] (510) 849-9426 [fax] (510) 540-0709 [TTY] CONTACT: Macintosh Tech Support eWorld address: BSI internet address: [email protected] AD3.0 TROUBLE SHOOTING ADDENDUM / FIX MAILING 9/12/94 Since the release of After Dark 3.0 for Macintosh, users like you have sent us numerous reports of conflicts with other software programs. We have been able to verify several of these reported conflicts and have passed this information on to our Software Development team. It is our mission to help you resolve these conflicts as soon as possible so you can fully enjoy your copy of After Dark 3.0. Therefore, we will provide a fix for most if not all of these bugs in the near future. If you would like to receive this update to After Dark 3.0 (when it becomes available), please send us your full name, address, serial number and daytime phone number to the following email address: [email protected] This special address will be used only for putting together a mailing list for this future update. For any other issues regarding technical support for our products, or if you wish to give us new information about a previously reported problem, please contact us at: [email protected] We cannot guarantee that every conflict or bug that is reported will be addressed in this upgrade. We will, however, fix as many of them we can. Thank you for your patience and your support. ---------------------------------------- Problem: Sleep Corner, Hot Key, & Sleep in Minutes Won't Work * Snap (CDEV, Part of InTouch) Symptom: The Sleep Corner, Hot Key, or Sleep In minutes does not work. Fix: Remove Snap from the Control Panels folder Status: We are testing to see if upgrading to Intouch 2.1.1 will solve the problem. * At Ease 1.0 Symptoms: If you switch to Finder, AD won't go to sleep with corner or time-out, and the hot key freezes the system Fix: Upgrade to At Ease 2.0. Status: Testing * KidDesk 1.1 Symptoms: If you start up into KidDesk, then quit to Finder, AD won't sleep and Hot Key hangs. Work around: Set KidDesk's Startup Option (menu option) to start up into Finder, then launch KidDesk manually; make alias of a kid's file (NOT the CD Application Icon) and put in Startup Items. Status: Testing * System 7.5's Apple menus Options Control Panel & Norton 3.0's FileSaver Symptoms: After Dark will try to engage but will not be able to. You'll see the icons flash for a second as After Dark attempts to come on. Work Around: Open the Apple menus Options Control Panel and deselect the "Remember Recently Used Items" checkbox. Status: Testing ---------------------------------------- Problem: "X" Through the After Dark Icon during Start Up * Disk Doubler: Symptoms:After Dark doesn't load at startup and won't open when clicked on. Work around: Turn 32-bit addressing on. To do this, open the Memory Control Panel and switch 32-bit addressing from "off" to "on." (This should not affect anything adversely except old software which is not "32-bit clean." If you are not sure if a piece of software is "32-bit clean" contact its manufacturer.) Restart the Macintosh and After Dark will load up properly. If your Mac does not have 32-bit addressing capabilities, contact Apple and ask for the 32-bit Enabler. If for some reason you do not want to turn 32-bit addressing, make AD load before DD by making an alias of After Dark, leaving the After Dark alias in the Control Panels folder and putting After Dark itself in Extensions folder Status: In communication with Symantec for fix. * Intermission Symptom: "X" Through the After Dark Icon during Start Up or Locking up and Freezing Fix: Remove Intermission INIT Status: None, Incompatible with other Screen Savers * Incompatible Mac Symptom: "X" Through the After Dark Icon during Start Up (Plus, SE, Classic, PB 100 and Portable), or crash during startup immediately after installation. Fix: Don't try and install it on these Macs. Status: None, will not work on these machines. * Central Point Anti-Virus: Work Around: Symptom: Move After Dark to Extensions folder so it loads before CP. Or turn off CPAV'S option to scan the System Folder at Start Up. Status: Testing * Memory Manager: (ShareWare) Work Around: Remove it; Reversing Load order might help. Status: It's possible we may plan to deal with this in a later version, but not likely at this time. ---------------------------------------- Problem: After Dark & SAM / Norton Utilities 3.0 * SAM 3.5 & 4.0: Symptom: When After Dark activates for the first time, 5 minutes or by using the Sleep Corner, the SAM alert dialogue box comes on the screen. The User cannot click on the Dialogue Buttons and the Screen is temporarily frozen. It is not a permanent freeze Work Around: Allow the SAM Alert Box to go away on its own. The time may vary, since it is a prefrence set in SAM. Systems: Still following up on this. * Norton Backup: Symptom: NB is prevented from being able to backup the HD if After Dark 3.0 is running at the time Status: In communication with Symantec for fix. ---------------------------------------- Problem: Crash at Start Up / "Unimplemented Trap" * CDU: (Connectix Desktop Utilities) Symptom: Crash at Start Up / "Unimplemented Trap" Possible Fix: Upgrade to CDU 1.0.4 Status: Still following up on this. * CPU: (Connectix Powerbook Utilities) Symptom: Crash at Start Up / "Unimplemented Trap" Possible Fix: Upgrade to Current version 2.0.4 Status: Still following up on this. ---------------------------------------- Problem: Crash with Notifier, Mail, Calendar, & Fax Programs * Microsoft Mail 3.0 Sympton: While receiving mail while After Dark is in Demo mode or if mail plays sound when when received. Work Around: Don't use Demo mode, and turn MS Mail's sound notification off. Status: Is being addressed in Fix. * CC Mail Sympton: If mail plays sound when when received. Work Around: Turn MS Mail's sound notification off. Status: Is being addressed in Fix. * Now Up-to-Date Sympton: Can't notify or chime when After Dark is in Sleep Mode. Work Around: None at this time Status: Now Software is testing; in progress * Alarm Clock Sympton: If After Dark is sleeping, the Alarm Clock won't go off and wake After Dark up, but rather waits until you wake up After Dark. (suspected) * Easy Alarms Sympton: When After Dark is asleep at the time an Alert should come up, the Alert dialogue punches through the After Dark Screen, then the System Freezes. Status: Still verifying (suspected ) * GeoPort Adapter on AV Sympton: While receiving Fax via the AV's GeoPort Modem Adapter. Produces System hang. Work Around: Turn After Dark Off, or try using the no Sleep Corner to temporarily deactivate After Dark. Status: Verifying and Testing ---------------------------------------- Problem: Type 1 Error, Error 32 / Installer Crash * Possible Bad Disk Symptom: Type 1 Error, Error 32 / Installer Crash Work Around: Try reinstalling with ALL Extensions Off by restarting with the Shift key held down (unless you are installing from the After Dark CD). Status: We're still following up on this. * Installer crash Symptom: After using disk 1, ejects it, asks for disk 1 again; insert 1 or 2, system hangs. Work Around: Starting up with Extensions Off is known to solve this problem for sure. Status: Testing * MYOB: Mind Your Own Business (an accounting spreadsheet). Symptom: Type 1 Errors when After Dark is woken up; Quits MYOB Work Around: Still verifying. Status: Testing * Disk Lock 3.0 Symptom: Possible crash Fix: Don't use After Dark as the optional screen Status: In communication with Symantec for fix. ------------------------------------- Problem: After Dark Problems * Randomizer Symptom: Does not play in random order. Fix: 2.0 versions of Randomizer & MultiModule should be deleted. Status: Addressed in future versions * Marbles under MultiModule Symptom: Marbles crash when run under MultiModule with the password feature on Workaround: Turn password off or don't use Marbles under MultiModule Status: Testing * Pearls module (from the Art of Darkness) Symptom: Crashes immediately under After Dark 3.0 Fix: Upgrade will be available on CD and addressed in Fix. Status: Testing * System IQ Symptom: Sleeps over downloads; even with System IQ on, AD3 goes to sleep over downloads; most commonly America Online, but others, too Work around: Crank up delay or put mouse in the sleep never corner Status: Testing new Sys IQ settings * Installer Symptom: Installer puts files in the wrong places; e.g. puts After Dark Files in System Folder (root); puts After Dark 3.0 (module) on hard disk Fix: Boot off of Disk Tools, run Disk First Aid, then re-install After Dark * Artist module Symptom: Some PICTs crash the Artist; seems to be JPEG-compressed PICTs Status: Testing; if you have PICTS that crash, please send them to us. * DrawMorph module Symptom: If SAM is installed, can't Edit a Morph, as it says there's not enough memory. Morph will run, just not edit. Work around: Remove SAM temporarily, create/edit your morphs, then reinstall SAM, since you can run the morphs, you just can't edit them. Status: In communication with Symantec for fix.