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Apple Support on Internet - 02/1994

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Path: network.ucsd.edu!ucbvax!dog.ee.lbl.gov!ihnp4.ucsd.edu!swrinde!cs.utexas.edu!not-for-mail
From: [email protected] (Werner Uhrig)
Newsgroups: comp.sys.mac.announce
Subject: Apple Support on Internet
Message-ID: <[email protected]>
Date: 9 Apr 94 17:09:14 GMT
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	[ forwarded by several netters (thanks), this originates
	  from the good folks at the Apple User Group Connection ]

----------------
 
February 28, 1994 Apple will  begin publishing support  information to
the    Internet, launching Apple's    initiative  to  publish  support
information to many online services over the next few months.

Apple will publish support information, including a subset of the Tech
Info   Library (all articles for  the  general public added or updated
since February 1, 1994), and Apple software updates to the Home Gopher
Server  at the   University of   Minnesota.  Gopher is  a  method   of
publishing information   on the Internet  in an  easy-to-use hierarchy
structure.

Gopher   and its Macintosh  client   software  called TurboGopher were
developed   by  the  University  of   Minnesota.   With  this   freely
distributed application, Internet users  can browse through  published
information, search the  Tech Info Library  using keyword searches, or
download Apple software updates.

Apple  chose the  Home Gopher Server  as  the first Internet "site" to
publish  information because Apple's Higher  Education Marketing group
has had a presence there for nearly a year.  Further, a recent article
in MacUser magazine  referred readers   to the  Home Gopher Server  to
browse the limited Apple information which  was there  from the Higher
Education marketing group.

Apple plans to publish support information to  many online services in
the next few months.


THE APPLE TECH INFO LIBRARY

The  Tech Info Library,  located in the Home Gopher  Server inside the
Computer Information folder, is Apple's official technical and support
database.  Over 2,300  articles,  created or updated  within  the last
year, cover  specifications, frequently  asked questions, upgrades and
problem troubleshooting.  Users can either browse  through the library
by topic folder or search through the library using keywords.


Locating the Apple Tech Info Library

Apple recommends using the TurboGopher client software  to  access the
Apple Tech Info Library. The library is located in the following path:

    Home Gopher Server
     Computer Information
      Apple Tech Info Library


TurboGopher Client software  is available via anonymous File Transfer
Protocol (FTP) to boombox.micro.umn.edu in the /pub/gopher directory.


Connecting to the Home Gopher Server:

  The host address is: consultant.micro.umn.edu
  The IP number is: 134.84.132.4


THE APPLE COMPUTER HIGHER EDUCATION GOPHER SERVER

Apple is  also publishing   support  information  and Apple   software
updates on the Apple  Computer Higher Education Gopher  Server  in the
"USA Service, Support & Training folder."

The following is posted in the USA Service, Support & Training folder:


Apple Support Products, Services

 - Information on Apple's fee-based support products and services,
   including the Support Professional/Help Desk series and the
   HyperCard & AppleScript fee-based support program.


Apple Tech Support Alliances

 - Information on technical support alliances to which Apple belongs


Apple Software Updates

 - The  Apple  Software  Updates folder includes  all  of  the latest
   versions of Apple software, including most printer drivers, System
   Enablers, and updates to utilities, networking,  and communication
   software.  Users should be sure to read the Apple Software License
   Agreement, as well the  "Contents of this folder" documents before
   downloading. All files have been uploaded as SEA  (self-extracting
   archive) files converted to BinHex (HQX) format.


Frequently Asked Q's about this folder

 - Frequently asked questions on where to find Apple support
   information on the Home Gopher server, as well as the support
   services Apple offers online are published here.


Latest Product and Support News

 - Apple posts the latest news on product updates, support products,
   and services to this folder.


MacIS Information

 - Information on the independent MacIS organization,  a  professional
   organization of Information Systems professionals who support Apple
   products in their organizations.


Training Products

 - Information on Training products available from Apple Computer, Inc.


LOCATING THE "USA SERVICE, SUPPORT & TRAINING" FOLDER:

Apple recommends using TurboGopher client software to access the Apple
Computer Higher Education Gopher Server.   The "USA Service, Support &
Training" folder is located in the following path:

    Home Gopher Server
     Computer Information
      Apple Computer Higher Education gopher server
       USA Service, Support & Training


TurboGopher Client software is available via anonymous  File Transfer
Protocol (FTP) to boombox.micro.umn.edu in the /pub/gopher directory.


Connecting to the Apple Computer Higher Education Gopher server:

  The host address is: info.hed.apple.com
  The IP number is:  34.84.132.13