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Apple Support on Internet - 02/1994
From Higher Intellect Vintage Wiki
Path: network.ucsd.edu!ucbvax!dog.ee.lbl.gov!ihnp4.ucsd.edu!swrinde!cs.utexas.edu!not-for-mail From: [email protected] (Werner Uhrig) Newsgroups: comp.sys.mac.announce Subject: Apple Support on Internet Message-ID: <[email protected]> Date: 9 Apr 94 17:09:14 GMT Sender: [email protected] Reply-To: [email protected] Followup-To: comp.sys.mac.misc Organization: UTexas Mail-to-News Gateway Lines: 141 Approved: [email protected] (Comp.sys.mac.announce Moderator) NNTP-Posting-Host: cs.utexas.edu [ forwarded by several netters (thanks), this originates from the good folks at the Apple User Group Connection ] ---------------- February 28, 1994 Apple will begin publishing support information to the Internet, launching Apple's initiative to publish support information to many online services over the next few months. Apple will publish support information, including a subset of the Tech Info Library (all articles for the general public added or updated since February 1, 1994), and Apple software updates to the Home Gopher Server at the University of Minnesota. Gopher is a method of publishing information on the Internet in an easy-to-use hierarchy structure. Gopher and its Macintosh client software called TurboGopher were developed by the University of Minnesota. With this freely distributed application, Internet users can browse through published information, search the Tech Info Library using keyword searches, or download Apple software updates. Apple chose the Home Gopher Server as the first Internet "site" to publish information because Apple's Higher Education Marketing group has had a presence there for nearly a year. Further, a recent article in MacUser magazine referred readers to the Home Gopher Server to browse the limited Apple information which was there from the Higher Education marketing group. Apple plans to publish support information to many online services in the next few months. THE APPLE TECH INFO LIBRARY The Tech Info Library, located in the Home Gopher Server inside the Computer Information folder, is Apple's official technical and support database. Over 2,300 articles, created or updated within the last year, cover specifications, frequently asked questions, upgrades and problem troubleshooting. Users can either browse through the library by topic folder or search through the library using keywords. Locating the Apple Tech Info Library Apple recommends using the TurboGopher client software to access the Apple Tech Info Library. The library is located in the following path: Home Gopher Server Computer Information Apple Tech Info Library TurboGopher Client software is available via anonymous File Transfer Protocol (FTP) to boombox.micro.umn.edu in the /pub/gopher directory. Connecting to the Home Gopher Server: The host address is: consultant.micro.umn.edu The IP number is: 134.84.132.4 THE APPLE COMPUTER HIGHER EDUCATION GOPHER SERVER Apple is also publishing support information and Apple software updates on the Apple Computer Higher Education Gopher Server in the "USA Service, Support & Training folder." The following is posted in the USA Service, Support & Training folder: Apple Support Products, Services - Information on Apple's fee-based support products and services, including the Support Professional/Help Desk series and the HyperCard & AppleScript fee-based support program. Apple Tech Support Alliances - Information on technical support alliances to which Apple belongs Apple Software Updates - The Apple Software Updates folder includes all of the latest versions of Apple software, including most printer drivers, System Enablers, and updates to utilities, networking, and communication software. Users should be sure to read the Apple Software License Agreement, as well the "Contents of this folder" documents before downloading. All files have been uploaded as SEA (self-extracting archive) files converted to BinHex (HQX) format. Frequently Asked Q's about this folder - Frequently asked questions on where to find Apple support information on the Home Gopher server, as well as the support services Apple offers online are published here. Latest Product and Support News - Apple posts the latest news on product updates, support products, and services to this folder. MacIS Information - Information on the independent MacIS organization, a professional organization of Information Systems professionals who support Apple products in their organizations. Training Products - Information on Training products available from Apple Computer, Inc. LOCATING THE "USA SERVICE, SUPPORT & TRAINING" FOLDER: Apple recommends using TurboGopher client software to access the Apple Computer Higher Education Gopher Server. The "USA Service, Support & Training" folder is located in the following path: Home Gopher Server Computer Information Apple Computer Higher Education gopher server USA Service, Support & Training TurboGopher Client software is available via anonymous File Transfer Protocol (FTP) to boombox.micro.umn.edu in the /pub/gopher directory. Connecting to the Apple Computer Higher Education Gopher server: The host address is: info.hed.apple.com The IP number is: 34.84.132.13